Work I’ve done

I’ve worked in content design and digital communications across public sector organisations, charities and higher education.

Here are some of the things I’ve worked on:

• Introduced content design approaches, including pair writing, content crits and regular user research to inform content decisions

• Led a content audit of a large, complex website for multiple audiences, from first-time voters to people running elections

• Worked as part of a multidisciplinary team to design and iterate a transactional service for regulated businesses

• Designed the organisational style guide for The Electoral Commission

• Project managed a large scale website improvement project

• Designed and led user research sessions with young people on content about understanding elections

• Mentored staff in content design ways of working

• Worked on accessibility audits and improving the accessibility of digital content and websites

• Introduced content review processes

• Established content ownership and governance

• Wrote different types of content for different audiences, from landing pages to post poll reports